AS A REMINDER BEFORE YOU TRY ON:

It is important to try-on your item(s) without jewelry, makeup, deodorant, lotion/oil, self tanner, perfume, cigarette smoke, or anything that may damage the product.  All returned items are inspected and will be rejected should they show any signs of damage.  We will not return items that have missing/unattached tags, alterations, stains, makeup/deodorant marks, snags, tears, pet hair, lint, odors, or any signs of wear.

WILL I NEED ALTERATIONS? 

We want you to love your dress and feel amazing in it!  As every woman’s body is unique, please know that all items are able to be altered to achieve the perfect fit you are looking for. Straps that are too short/long, hems that need adjusted, a pucker at the zipper, unwanted long trains are all easy fixes by any local seamstress. Please do not hesitate to reach out should you want suggestions on alterations that will help achieve the look you are desiring.

TEMPORARY AUTHORIZATION HOLDS:

When you complete the checkout process, we may apply a temporary hold on your card in advance of your purchase, corresponding to the value of the item(s) until the transaction has been finalized. You’ll see it as a pending amount on the account of your payment method used for that purchase. This is a common practice to confirm that your payment method has sufficient funds.  If you don’t complete the purchase, the authorization hold will be canceled immediately, however, may not show up immediately on the account.  It could take a few minutes or up to a few days to impact your account—it depends on your card issuer/type of payment. When the order processing is completed, this authorization hold is converted to a charge to your payment method in the amount of your final transaction amount.

• If the total transaction amount is less than the authorization amount, only the actual transaction amount for the order will be charged and the authorization hold will be voided.
  
• Conversely, if the final amount is higher, we may override the original authorization hold and charge the final amount, or charge the remaining amount in addition to the original amount.

You’ll find the amount, payment method used, and other details documented in a confirmation email when you complete your purchase.

If you need to know more about the authorization hold policy, we recommend you contact your card issuer.

WHAT IS MY ORDER STATUS?

We send out emails when orders are about to ship with a tracking number so you can look at exactly when the dress is arriving to you after it has shipped. The amount of time each dress takes to get to you can vary as we also have warehouses located internationally. When you are selecting shipping method, it does not include our processing time. If an item is unavailable due to pre-order status you will be contacted.  If you need a dress ASAP, please contact us to see if we can make that timing work for you. 

WHAT DO YOU HAVE IN STOCK?

The dresses that we carry in store can vary from the dresses we carry online. Our stock changes daily.  If the product is on pre-order you will be contacted immediately for timing.  A stylist can assist in similar styles that are immediately available if timing is critical.  If you need a dress immediately, please contact us for timing.

DO WE SHIP DRESSES? 

Yes!  We ship hundreds of dresses a month to customers who order online in the USA and internationally (including most countries). Feel free to contact our online customer service with any sizing or stock questions. Our experienced stylists have helped many customers in-store and over the phone and are happy to assist with any questions you may have. 

WHAT SHIPPING CARRIERS DO YOU USE?

We use the following shipping carriers for all orders:

USPS, UPS, and DHL.

HOW DO I FIND OUT MY SIZE?

All designer's size guides are different as there is no universal size chart in use across all designers. Measurements are not exact just a guide.  We link the designers suggested size guide to all products making it easy for you to go off your measurements. We recommend giving us a call if the measurements don't seem to fit your body correctly so we can help with possibilities based on style and fabric. All gowns can be altered to get a perfect fit.

WHAT SIZE DRESSES DO YOU CARRY?

We carry size 00 - 24 online and in store. If you need a different size give us a call as the dress may be available in your size however it may not be listed online.

SALE ITEM QUESTIONS

What condition are your sample bridal gowns in?

We take excellent care of our sample gowns and all gowns are in excellent condition and reviewed before shipping out. If there is any damage or notable wear we will call you and send photos to ensure you would still like the gown.

Why do you have so many dresses on sale and in your Outlet store?

We place items on sale if they are discontinued, over-stock or we no longer carry that style or designer. Some sale dresses have been floor samples and are in great condition.  Sale items are purchased in 'as is' condition and are not returnable. We are happy to send photos of any dress you are interested in purchasing prior to your purchase.